Refund policy
ELORANX – RETURN, EXCHANGE & REFUND POLICY
At ELORANX, we aim to provide quality products and a reliable shopping experience for Retail Customers, New Businesses, Resellers and B2B Customers.
1. Return / Exchange Request & Approval
All Return, Exchange or Refund requests must be submitted to ELORANX Customer Support before sending any product back.
The customer must provide the Order Number, reason for the request and any required photographs, videos or other supporting evidence.
Submission of a request does not mean automatic approval. ELORANX will review and verify the request before providing return instructions.
Products must not be returned without prior approval and instructions from ELORANX.
2. If the Error Is from ELORANX
If ELORANX sends:
The wrong product
The wrong size
The wrong design
A damaged product
A manufacturing-defective product
A product materially different from the product ordered
the customer must submit a Return/Exchange Request with the required evidence.
For approved claims caused by an ELORANX error, Replacement or Exchange will generally be the preferred resolution, subject to product availability.
If the required replacement is unavailable, ELORANX will provide an appropriate resolution, which may include a refund where applicable under this policy or applicable law.
For an approved Retail/B2C claim caused by an ELORANX error, applicable return/replacement shipping costs will be borne by ELORANX. B2B shipping responsibility is governed separately under Section 7.
3. Unboxing Video & Photos
For damaged, defective, wrong or incorrect-product claims, the customer must provide a continuous, unedited 360-degree video of the parcel opening/unboxing, along with clear photographs of the parcel, shipping label and product.
The unboxing video should clearly show the parcel and its condition from the time it is received and opened until the product and any issue are visible.
This evidence is required to help ELORANX verify the claim.
Claims that cannot reasonably be verified may be declined, subject to applicable law.
4. Customer-Related Returns
Returns or exchanges caused by the customer's own selection or preference are not automatically eligible.
Examples include:
Incorrect size selected by the customer
Wrong product selected
Failure to check the Size Chart
Change of mind
Colour, design or style preference
Any such request will require prior ELORANX approval.
If ELORANX agrees to accept such a return or exchange, applicable shipping and return shipping charges will be borne by the customer.
5. Customer Advisory
To avoid unnecessary returns, exchanges and additional courier charges, customers are advised to carefully check the Product Details, Size Chart, Size, Colour, Quantity and Cart details before completing checkout.
Please confirm all details are correct before placing your order.
6. Retail / B2C Orders – Return & Exchange Eligibility
For Retail/B2C orders, the Return/Exchange facility is available only on products specifically marked as “Return/Exchange Eligible” on the product page.
Not all ELORANX products are eligible for customer-requested Return or Exchange.
For eligible products, the Return/Exchange Request must normally be submitted within 7 days of delivery, subject to the conditions of this policy.
Customers are advised to check the product page and confirm the Return/Exchange eligibility before placing an order.
Products marked “Non-Returnable / Final Sale” will not be eligible for customer-requested Return or Exchange, subject to applicable law.
Important: This product-specific restriction does not remove the customer's applicable rights in cases such as a wrong, damaged or defective product supplied by ELORANX.
7. B2B / Reseller Orders – Return, Exchange & Shipping Responsibility
Eligibility & 30-Day Window:
For eligible B2B customers and resellers, the 30-day Return/Exchange facility applies only to selected qualifying products and only on the customer's first and second qualifying B2B orders of ₹5,000 or above.
Prior Verification Required:
B2B customers/resellers must check the product page or contact ELORANX Customer Support before placing the order to confirm whether the specific product is eligible for the 30-day Return/Exchange facility. Products not marked or confirmed as eligible will not qualify for this facility.
Shipping & Courier Charges:
All applicable forward shipping, return shipping, reverse courier, exchange shipping and any other transportation/courier-related expenses associated with a B2B Return or Exchange shall be borne entirely by the B2B customer/reseller.
Such shipping and courier expenses are separate from the product price and may be applicable even when a Return or Exchange request is approved.
Customer Responsibility:
B2B customers and resellers are strongly advised to carefully verify the product specifications, size, quantity, product eligibility and applicable B2B terms before confirming their order.
Important:
Approval of a Return or Exchange does not automatically mean that ELORANX will bear any shipping, courier, transportation or related expenses.
8. Exchange Availability
All exchanges are subject to product and size availability.
If the requested replacement size or product is unavailable, the requested exchange cannot be guaranteed.
9. Product Condition
Returned products must be in original condition, unused, unworn and unwashed, with original tags and packaging.
Products showing customer-caused damage, stains, alterations, markings, price overwriting or other signs of use may not be accepted, subject to applicable law.
10. Refund Processing
Where a refund is approved, the returned product may be inspected first.
Approved refunds will normally be processed within 5–7 business days after completion of the required inspection.
Bank or payment-provider processing times may cause additional delays.
11. Non-Returnable / Final Sale Products
Certain fashion items, special designs, limited-stock products, clearance items or special-sale products may be designated as "Non-Returnable / Final Sale."
The applicable Return/Exchange status will be clearly displayed on the product page before purchase.
Customers are advised to carefully check the Return/Exchange status before placing an order.
12. Policy Misuse
ELORANX reserves the right to investigate and decline fraudulent, misleading or abusive claims, subject to applicable law.
All Return, Exchange and Refund requests are subject to verification, approval, product eligibility and applicable law.